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Customers rate our service with 9,5  

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Complaints procedure

Everyday we are doing our best to satisfy your needs and exceed your expectations. However, as with any work, mistakes are still possible and misunderstandings can arise. Should you be dissatisfied with one of our colleagues, our services, or any other aspect of our organisation, we ask that you please inform us thereof as soon as possible. This will both allow us to solve any complaints to our mutual satisfaction and allow us to learn from your comments. We will take your comments very seriously and if warranted, find a suitable solution in consultation with you. Please contact us via noordermarkt @ weldaad .com. Je krijgt dan zo spoedig mogelijk een reactie van ons, in ieder geval uiterlijk binnen 5 werkdagen. En binnen 14 dagen kun je een inhoudelijke reactie van ons verwachten, waarmee we hopen dat jouw klacht opgelost is.

If your problem could not be handled through conversation with us or if you feel your complaint is not suitable for being handled through conversation, you can file a formal written complaint to de Geschillencommissie Thuiswinkel (www.sgc.nl).