Returns & complaints

Everyday we are doing our best to satisfy your needs and exceed your expectations. However, as with any work, mistakes are still possible and misunderstandings can arise. Should you be dissatisfied with one of our colleagues, our services, or any other aspect of our organisation, we ask that you please inform us thereof as soon as possible. This will both allow us to solve any complaints to our mutual satisfaction and allow us to learn from your comments. We will take your comments very seriously and if warranted, find a suitable solution in consultation with you. Please contact us via info @ weldaad .com. We will get back to you as soon as possible, in case within 5 working days.

We are confident that we can help to resolve the issue. For efficiency please provide your order number and any other information to assist us in resolving the matter promptly.

If your problem could not be handled through conversation with us or if you feel your complaint is not suitable for being handled through conversation, you can file a formal written complaint to de Geschillencommissie Thuiswinkel ( want you to be pleased with your order. If for any reason you are unhappy with your product and would like a refund or exchange then please return it to us within 28 days of receipt in an unused condition. Please see below for full terms and conditions.